NSL’s Graham Williams: What does good public sector outsourcing look like?

Small businesses are investing in quality outsourcing staff by providing them with learning and development opportunities.

It’s grossly unrepresentative for sections of the media to keep judging all outsourced service providers by the results – and issues – caused by the few giants, G4S, Serco, et al. It’s time to start looking more closely at the results being achieved by the smaller organisations. But that also means the public sector has to look more closely at encouraging and inviting SMEs to bid.

Outsourcing – which can expect to yield average savings of around 22% – is “good” when two issues are addressed: sufficient competition, and the engagement of those carrying out the work.

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