Sara Lloyd Roberts – ACA: Care Services Apprentice

Sara, 22, wants to become a paramedic, but finds it easier to learn in a practical environment. As an apprentice, she can fulfil her training needs, whilst also earning money. She decided to join NSL Care in Shrewsbury at the beginning of this year as an apprentice Ambulance Care Assistant (ACA). NSL is a patient transport provider working in partnership with the NHS, helping to get eligible patients to their medical appointments and back home again. One of the first things Sara is focussing on is how important it is to keep comfortable the non-emergency patients who rely on NSL’s patient transport.

Just six weeks into her apprenticeship and Sara is already reaping the rewards. She is well suited to her role as an Apprentice ACA; she is caring and enjoys helping people, and likes to know that she has made a difference to their day. But it’s not just the patients who are benefitting from Sara and her ongoing training; there have also been personal and professional benefits. She says: “I feel I have come out of my shell a lot already, and my confidence is at an all time high.”

Asked if she would recommend apprenticeships to others, she says: “Apprenticeships are a great opportunity for people like me who learn more by doing; who are more hands on.” Her manager, Mark Rawlings, agrees: “Apprentices are so keen to learn, they tend to have very positive can-do attitudes. Sara has so far made a real impact on our service delivery, which can

only be good news for our patients, for us, and for herself. We all win.”

For further information, please contact Dr Belinda Webb, NSL Head of Communications, on 020 7430 6912 or 07825 088794.

Notes to Editors: • NSL employs more than 4,600 people and has over 100 offices throughout the UK. NSL provides tailored solutions for the following markets: o Enforcement – on and off-street enforcement services; NSL is the UK’s biggest employer of Civil Enforcement Officers (CEOs), Parking Attendants, and Traffic Attendants. NSL manages over 500 car-parks and delivers effective traffic management enforcement services for most of the UK’s major cities, including Manchester, Birmingham, Edinburgh, Belfast, and London – where NSL works in partnership with 18 Boroughs. o Patient and Passenger Transport –non-emergency and specialist NHS patient transport services. Passenger transport services across Heathrow and Gatwick airports. o Business Processing – identity validation solutions, and back office operations, including Shared Service Centres in Croydon, Coventry and Oldham for Transport for London (TfL), Local Government and the NHS. o Consultancy – NSL provides a wide range of consultancy services, including parking design, traffic modelling, urban design and road safety engineering. • NSL is an Investor in People Champion, and was awarded an Investor in People GOLD Award, joining the top 2% of UK organisations to have achieved the prestigious standard, which is given only to organisations who can demonstrate excellence in developing and supporting their staff.