We operate strict data security controls, are Data Protection Act registered, to ensure clients and customers sensitive information is protected.
NSL Limited (“we”, “us”, or “our”) is committed to protecting and respecting the privacy of everyone who visits our Site (the “Site”) or who uses our services. We are responsible for the collection and proper management of any personal information you give to us. Our Privacy Notice (the “Notice ”) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us and properly safeguarded in a manner consistent with your rights and our obligations under applicable laws and regulations relating to privacy and the protection of personal data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information about us
1.1 In accordance with the General Data Protection Regulations 2016 (“GDPR”), NSL Limited is registered with the Information Commissioner’s Office (“ICO”) as the data controller under registration no Z9798193.
1.2 Our Site www.nsl.co.uk is operated by NSL Limited, a limited company registered in England under company number 06033060, whose registered address is Rutland House 8th Floor, 148 Edmund Street, Birmingham, B3 2JR.
2. What this policy covers
3. Information we may collect from/about you
We may collect your personal information through various means, including via our Site (through email or other electronic correspondence, by telephone, by direct contact, or if you voluntarily submit it, and where we are required by law to collect personal data).
3.2 Some or all of the following data may be collected about you:
• Date of birth;
• Business/company name;
• Job title;
• Visual and audio images of you through our use of Body Worn Video and audio recording equipment;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as postcode and preferences;
• Financial information such as credit / debit card numbers;
• Personal data collected arising out of the debt collection and enforcement process (some of which may include sensitive data related to the customer or other third parties), such as information on the physical or mental health or condition of the debtor and details of incidents occurring during debt enforcement visits;
• IP address (automatically collected);
• Web browser type and version (automatically collected);
• Operating system (automatically collected);
• A list of URLs starting with a referring site, your activity on our Site, and the site you exit to (automatically collected);
• LinkedIn™, Facebook™ or Twitter™ profile names;
• Caller line identification;
• Complainants and other individuals in relation to a judicial service complaint or enquiry;
• People who use our services, e.g. who subscribe to our newsletter or request a publication from us;
• Information that you provide as a job applicant through our online job application facility, e.g. name and contact details, curriculum vitae, covering letter, references, equality monitoring information;
• Vehicle registration keeper details; and
• Banking details that you have permitted us to use on your behalf.
4 Sensitive personal data
4.1 GDPR defines certain personal data as ‘sensitive’ such as personal data regarding your ethnic origin, physical health and mental health. We are required to understand whether the people that we deal with could be regarded as vulnerable and this may involve collecting and using sensitive personal data. We may, for debt collection purposes, therefore ask you for some sensitive details or you may voluntarily give such personal data to us. We will only use this personal data for debt collection purposes and we will obtain your consent to process this data. We may share any of your sensitive personal data with our client to ensure your case is managed appropriately and other members of the Marston Group for debt collection purposes only. Any sharing of your sensitive personal data with clients will be on the basis of your explicit consent or if we are required or permitted to do so under the General Data Protection Regulations 2016.
5 How we use this information
5.1 All personal information is stored securely in accordance with the principles of the General Data Protection Regulations 2016. For more details on security, see section 7.
5.2 We use your personal data to provide the best possible services to you, in our legitimate interests and to fulfil our legal obligations as set out in detail below. This includes:
6. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below: -
6.1 Performance of a Contract/Service
6.4 Legal Obligation
We may also use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law or regulation, by a law enforcement or taxation agency or for the purposes of preventing crime.
8. Disclosure of your information
10. Controlling your personal information
11. Your right to withhold information
12. Your right to access information
You have the legal right to request details of any personal information we hold about you under the General Data Protection Regulations 2016. If you would like a copy of the information held on you, please write to us using the ‘Contact Us’ page.
13. Ensuring the accuracy of your information
14. Protecting your information
15. Your rights
18. Who can I contact if I have queries about this privacy notice?
Please write to us at the address given below.
Data Protection Officer, NSL Limited, Rutland House 8th Floor, 148 Edmund Street, Birmingham, B3 2JR
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk
© NSL Limited 2018