NSL, one of the UK’s leading outsource service providers, today celebrates a successful first year for its Business Processing Centre at Dingwall Business Park.
Opened last November with an initial 100 staff, the centre has processed more than 360,000 items of correspondence, applications and web/email enquiries and answered 240,000 calls over the last 12 months. The centre now employs 120 people is looking to recruit another 50 staff over the next 18 months. We are currently recruiting staff, for more information please visit http://www.nsl.co.uk/careers
NSL specialises in the delivery and management of frontline services in complex public sector and regulated environments and its core services include business process management; enforcement; passenger and social transport; street management and technical design services.
Kathleen Lohse, NSL’s client account manager for Dingwall said, ‘We have already made substantial investments in staff, training, IT and facilities and more is planned over the next three years. This is in order to secure new national and international business, broaden the client base and develop specialisms within the workforce here at Dingwall.’
Economic development agency Highlands and Islands Enterprise (HIE) has supported the company with £675,000 towards setting up the centre and the expansion project.
Rhona Fraser, HIE’s head of regional development, said: “We are delighted that NSL are looking to continue to expand their services and workforce from the company’s Dingwall centre. We are aware that they had alternative options for locating the centre and we are obviously pleased that Dingwall was chosen. We are looking forward to continuing to work with the company to ensure it achieves its growth ambitions.”
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.