NSL to Run Patient Trransport Services for NHS Kent and Medway

NSL Care Services, one of the UK’s largest providers of patient transport services, has been selected to provide patient transport services for the NHS in Kent and Medway from 1 July 2013. The service will cover NHS Eastern and Coastal Kent, NHS Medway and NHS West Kent.

NSL Care Services is part of the NSL Services Group, which provides a wide range of outsourced transport and transport-related services to the public sector nationwide.

Helen Medlock, Associate Director of Urgent Care at NHS Kent and Medway said: “Our aim is to provide a comprehensive and efficient service for patients across Kent and Medway and the tender evaluation team was particularly impressed with NSL’s focus on the needs of the patients, how they train and support staff and how they will work with our care providers. We worked with Kent and Medway NHS Trusts, Clinical Commissioning Groups, patient liaison groups, clinicians and current managers of the transport service throughout the tender process and we will continue to work with our partners to ensure that the transition process is managed with minimal inconvenience to patients”.

The new patient transport service will be led by NSL Care Services Managing Director, Alastair Cooper. He said: “We are delighted to be working in Kent and Medway. It will be our duty to make sure all eligible patients who use our service are transferred to and from their health appointments as quickly and comfortably as possible, ensuring they receive first-class standards of care. Our aim will always be to reflect the high standards delivered by the patient’s chosen healthcare provider.”

One of NSL’s first tasks will be to evaluate the understanding of how the eligibility criteria works in practice, in order to make sure those eligible receive the highest quality service. The criteria, already in place in the region, were introduced nationally by the Department of Health in 2007.*

During the contract implementation period, NSL will work closely with key stakeholders, patient representatives, staff who are being transferred into NSL, and current providers, for a smooth and seamless transition.

Alastair Cooper added: “We look forward to a long and successful partnership with the local health communities and becoming a fully integrated part of the healthcare teams within the region.” Ends

For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk


Notes to Editors:

NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.