NSL, which specialises in providing public-sector services, has opened a regional operations centre (ROC) to manage radio communications with the CEOs of its London local government contracts.
The ROC is housed in NSL’s London headquarters and will increase call capacity, as well as the safety, efficiency, and assistance provided to CEOs and members of the public. The ROC increases the range of services that can be offered, including a greater range of security and congestion and environmental hotspot monitoring, as well as enhanced centralised reporting and increasingly responsive management information.
Offering instant reporting and feedback from the streets also increases the functionality of a central repository of positive stories where CEOs prove helpful in a diverse range of scenarios. This information is fed back to a central team, improving the chances of getting it to specific local authority press offices.
The previous analogue and push-button system has been replaced with digital GPS, which allows controllers to chart in real time the geographic location of each CEO – a major safety advantage that allows controllers to take immediate action.
The digital Turbonet technology also increases communications efficiency, ensuring that communications channels to its front-line colleagues are protected even in the event of a major incident, such as the terrorist attacks in London on 7 July 2005, when entire mobile networks were closed down.
Mark Hoskin, NSL’s Local Government Director, said: “The ROC not only provides us with a significantly more reliable communications network that increases the protection we offer to our CEOs, but it also enables us to standardise radio controls and concentrate the expertise whilst also improving efficiency.”
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.