NSL Care Services Wolverhampton, which provides non-emergency patient transport throughout the county, has been given a full bill of health by the government’s health watchdog, the Care Quality Commission (CQC). During the unannounced visit, CQC officials inspected equipment safety and cleanliness, the quality of care provided by NSL staff, and the welfare of service users. The CQC is responsible for regulating national standards throughout the care industry, and its inspectors gave not one call to action in their review of NSL’s Wolverhampton practice. Inspectors also solicited anonymous feedback from NSL staff and the users of its non-emergency patient transport services.
Comments from patients included: “They treat me with the utmost respect and I have no qualms about my treatment.” “It’s always very clean. They look after you.” One of the few UK organisations to hold the highly prized Investor in People Gold award, NSL Care was also inspected for how its staff are trained. The CQC’s report stated: “The provider demonstrated they had a robust recruitment and selection process in place … clear lines of responsibility were set out by the provider to ensure that roles were understood and carried out efficiently.” Alastair Cooper, Managing Director of NSL Care Services, said: “We are naturally delighted that the CQC has recognised our high standards of care in Wolverhampton. We strive to provide the best possible care to all our service users, and this latest commendation from the CQC assures the public that they are at the core of our operations.”
NSL Care Services in Lincoln, Shrewsbury and Hereford have also recently received the CQC’s stamp of approval. Ends
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.