NSL Care Services Herefordshire, which transports patients to and from their medical appointments throughout the county, has been given a thumbs-up by the government’s health watchdog, the Care Quality Commission (CQC). The unannounced inspection covered equipment safety and cleanliness, the quality of care provided by NSL staff, and the welfare of service users.
The CQC is responsible for ensuring national standards are met throughout the care industry, and its inspectors gave not one call to action in their assessment of NSL’s Hereford operation. Inspectors also solicited anonymous feedback from NSL staff and the users of its non-emergency patient transport services.
Comments from patients included:
“They always turn up on time.” The staff are “amazing” and “fantastic.” “They help and they treat you as a human.” “I feel very secure with them.” “It’s a really good service. It couldn’t be better for me.” One of the few UK organisations to hold the highly prized Investor in People Gold award, NSL Care was also inspected for how its staff are trained.
Alastair Cooper, Managing Director of NSL Care Services, said: “We are delighted to have received the CQC’s seal of approval. Our goal is to provide the best care to our service users in Hereford, and the CQC’s verdict assures them that we are maintaining the very highest standards.”
NSL Care Services in Lincoln and Shrewsbury have also recently received a clean bill of health from the CQC. Ends
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.