Non-urgent Patient Transport all set for Go-live in North Essex

NSL, the patient transport provider, has started to transport eligible patients throughout North Essex for North Essex Partnership University Foundation Trust (NEPFT). Non–urgent Patient Transport Service (NUPTS) is provided for people accessing the Trust’s mental health services, and whose condition means they cannot get to their appointment in any other way.

NSL Care Services will introduce a new and advanced e-booking system – including monitoring electronic requests outside of core hours – allowing a better and higher quality service for all patients. People who need the service will have to meet the eligibility criteria* and book transport through clinicians.

Six types of vehicles are in place to transport patients: combi-vans, cars, and ambulances –, which cater for patients’ clinical needs while transporting them in comfort.

Andrew Geldard, Chief Executive for NEPFT, said: “We are looking forward to working with NSL to provide non-urgent transport for all our patients who really need this service. Our patients have various mobility needs and the vehicles have been designed specifically to meet those needs.”

NSL’s Chief Executive, Mark Underwood, said: “We are very pleased to be NEPFT’s new partner and are looking forward to delivering high standards of care for those eligible patients who need our transport. We’ve invested in specialist vehicles, and we have also recruited additional crew members, who will benefit from NSL’s first-class training programmes and prospects.”


For further information, please contact Afrika Morris, NSL Communications Executive, on 020 8991 8897 or 07920 278164.

Notes to Editors:
NSL delivers services in regulated public environments, where we provide the expertise

to develop, resource, and manage complex outsourced services to achieve our clients’ outcomes.
Eligibility criteria for non urgent patient transport services have been approved by North Essex Partnership University Trust (NEPUFT).
*Eligible patients are those:
Where the medical condition of the patient is such that they require the skills or support of PTS staff on/after the journey and/or where it would be detrimental to the patient’s condition or recovery if they were to travel by other means.
Where the patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means.
Clinicians will refer ineligible patients to bus services.

• NSL employs more than 5,250 people and has over 300 offices throughout the UK. NSL provides tailored solutions for the following sectors:
o Local Government – on and off-street enforcement services; NSL is the UK’s biggest employer of Civil Enforcement Officers (CEOs), Parking Attendants, and Traffic Attendants. NSL manages over 500 car-parks and delivers effective traffic management enforcement services for most of the UK’s major cities, including Manchester, Birmingham, Edinburgh, Belfast, and London – where NSL works in partnership with 18 Boroughs.
o Health –non-emergency and specialist patient transport services.
o Airports – Passenger transport and related services.
o Central Government – DVLA VED enforcement, identity validation solutions, and back office business processing operations, including Shared Service Centres in Croydon, Coventry and Oldham for Transport for London (TfL), Local Government and the NHS.
o Consultancy – NSL provides a wide range of consultancy services, including parking design, traffic modelling, urban design and road safety engineering.
• NSL is an Investor in People Champion, and was awarded an Investor in People GOLD Award, joining the top 2% of UK organisations to have achieved the prestigious standard, which is given only to organisations who can demonstrate excellence in developing and supporting their staff.