Latest thought leadership: Positive engagement at the heart of local communities

Mark Hoskin, NSL’s Executive Director for Local Government, looks at how creating a positive experience for citizens is changing the perception of the humble traffic warden. 

It’s clear that effective digitisation and new self serve capabilities can help to support and deliver frontline services. Equally no local authority wants to be a faceless and soulless entity residing in a virtual online world, removed from the practicalities of everyday life.

To be truly effective, every Council knows that a friendly, responsive, supportive and assistive presence – in everything that’s done – is welcomed. Online resolutions can go a long way in helping to achieve this. But we shouldn’t allow the new digital agenda to dominate how we help to support our citizens. You can read the full article here: www.nsl.co.uk/ideas/