NSL, one of Oldham Council’s external partners, worked in collaboration with the Local Authority to bring 33 new jobs to the Borough by supporting the opening of a Shared Service Centre (SCC). The roles, filled earlier this year, represented the first phase of recruitment, and the process to fill additional roles will soon be underway.
The move by NSL, which provides parking services for the Authority, created the new jobs for local people who were previously unemployed. Over the next twelve months NSL will look to create an additional 40 plus jobs, with a potential for more in the future.
Significant savings for Oldham council tax-payers and the Council are being delivered by sharing resources within the centre – an innovation of the existing contract and part of the Council’s commitment to pursuing new and better ways of working.
Councillor Shoab Akhtar, Oldham Council’s Cabinet Member for Business, Skills and Town Centre, said: “NSL is proving to be an essential partner for the council during a period of tough financial challenges. The Shared Service Centre is good news for the Borough, bringing extra jobs, skills and revenue to our town.
This is a great example of the Council working co-operatively with an external partner and will mean NSL can deliver more and improve services for less.
We are committed to improving work opportunities for local people and it’s great that NSL is able to support us in this objective.”
NSL has delivered the operation and management of parking services for the Council and run all its car parks since 2004.
As part of the partnership there are also proposals for the facility to be at the forefront of innovation by becoming the hub for other potential services such as a disabled blue-badge improvement scheme, environmental licensing, and CCTV automatic registration enforcement.
NSL Director Dale Wood, said: “By creating a Shared Service Centre that can work for Oldham and other clients, we are able to work with much greater flexibility and benefit from scalability. This means that we can handle peaks and troughs in correspondence and phone calls much more effectively, and save local authorities money to help them preserve the quality of their frontline services.
NSL’s offer can generate a minimum thirty per cent savings on the costs of back office processing compared to the in-house equivalent.
We are pleased to be working with Oldham Council in establishing a North West hub and have been delighted by the support we have
One of the first intake of Customer Service Representatives, Antony Caine was unemployed for twelve months before starting with NSL. He said: “Finding work was hard because of my lack of experience. Since starting at NSL’s Shared Service Centre I’ve been able to take advantage of training, which is ongoing, and there’s real opportunity for job progression here. Because there were 33 of us from in and around Oldham who started at the same time, we’ve really bonded as a team, and have become good friends, as well as co-workers, which has meant an energised working environment.”
Antony’s co-worker, Alasdair Drummond, tells a similar tale. He was unemployed for nine months before joining NSL. He said: “NSL gave us an energetic and fun training programme, which really helped us to settle into our roles, and also to bond with our new teams. Eight months down the line and I’m still enjoying getting up in the morning and going to work.”
For further information, please contact Dr Belinda Webb, NSL Head of Communications, on 020 7430 6912 or 07825 088794.
Notes to Editors:
• NSL employs more than 4,500 people and has over 100 offices throughout the UK. NSL provides tailored solutions for the following markets:
o Enforcement – on and off-street enforcement services; NSL is the UK’s biggest employer of Civil Enforcement Officers (CEOs), Parking Attendants, and Traffic Attendants. NSL manages over 500 car-parks and delivers effective traffic management enforcement services for most of the UK’s major cities, including Manchester, Birmingham, Edinburgh, Belfast, and London – where NSL works in partnership with 18 Boroughs.
o Patient and Passenger Transport –non-emergency and specialist NHS patient transport services. Passenger transport services across Heathrow and Gatwick airports.
o Business Processing – identity validation solutions, and back office operations, including Shared Service Centres in Croydon, Coventry and Oldham for Transport for London (TfL), Local Government and the NHS.
o Consultancy – NSL provides a wide range of consultancy services, including parking design, traffic modelling, urban design and road safety engineering.
• NSL is an Investor in People Champion, and was awarded an Investor in People GOLD Award, joining the top 2% of UK organisations to have achieved the prestigious standard, which is given only to organisations who can demonstrate excellence in developing and supporting their staff.