Our civil enforcement officers are trained customer services professionals
Enforcement is one of the toughest areas for any organisation to handle. But with NSL, you'll have the benefit of applied intelligence to make a challenging job less demanding.
We are the largest employer of Civil Enforcement Officers, Parking Attendants and Traffic Attendants in the UK, and we provide on-street parking enforcement for more than 60 local authorities, so we know the challenges you face.
The effectiveness of enforcement strategies is largely down to the performance of people, so we have developed a sophisticated psychometric test that ensures we get the right people for enforcement tasks. Our staff turnover is half that of the industry average.
Uniquely, all our Civil Enforcement Officers are trained in customer service, employing tact and empathy in their dealings whilst still ensuring compliance with regulations.
This is further strengthened by work understanding conflict management so that situations can be diffused. However when conflict does arise we fully support our people, with technological developments including DNA spit kits that enable assailants to be identified from their saliva. Our aim is to empower our Civil Enforcement Officers to do their jobs to the highest possible standard in the safest possible way.
NSL technology has helped our clients enormously - for example, our sophisticated ANPR systems helped identify some of the thousands of untaxed vehicles in the UK and cut the number by over 40%. And our mobile CCTV solutions deliver cost-effective enforcement around schools and bus lanes.
Our innovations extend beyond technology though. We have a strong track record in human partnerships to improve enforcement. For example, Partnership Plus is a groundbreaking service level agreement between NSL and police forces nationwide.
As part of this scheme, Civil Enforcement Officers are trained by police to report witnessed street crime more effectively and in turn assist police with special operations such as Blue Badge fraud or stolen vehicle cases. Police have also committed to investigate all assaults or abusive behaviour against NSL enforcement officers.
Our enforcement services are also backed up by old-fashioned fieldwork: our fleet of DVLA enforcement vehicles covers over one and a half million miles every year as part of our responsibility for the clamping and removal of untaxed vehicles.
To find out how our Enforcement Solutions could benefit your organisation, please contact us.
Alternatively, send us your contact details and we'll send you our regular enewsletters to you, giving the latest NSL developments