Effective colleague development underpins NSL’s continuing success


“Everyone stands to benefit from a genuine commitment to effective colleague learning and development,” says NSL’s Meirion Gravell, Executive Director for HR & Communications. Commenting on the latest training achievements of NSL staff from all areas of the country, Mr Gravell says that a progressive approach to professional development and career progression is not just great news for the individuals involved.

“NSL’s success, as a leading outsource service provider working towards safer, fairer and better communities, is founded on its motivated and well-trained workforce. And the company’s reputation in colleague development provides our customers with a clear demonstration of our commitment to the highest professional standards and practices in everything we do. What’s more, as a provider of frontline public services, our training programmes also help to provide tangible and significant benefits to members of the public – as has been shown on many occasions in the past 12 months alone.”

NSL recruits, trains and supports over 1,000 new employees every year and, last year alone, the company issued over 1,800 professional qualifications relevant to individuals chosen career paths.

“We work in partnership with local, regional and central government right across the country,” adds Mr Gravell. “So, it’s very reassuring to see that significant career progression is in evidence in all areas of our business.”

Among recent promotions within the company, Will Whelan is now Operations Manager of the Belfast Bikes scheme having previously completed a specialist City and Guilds course. Similarly, Michelle Piggott has just been appointed Pound Manager of Mitcham within the company’s work partnering the DVLA, having completed various courses including a BTEC in Team Leadership skills. In other areas, Caroline Thorneycroft’s training in Kent helped to save the life of a member of the public and Narayan Acharya’s CCTV Operator training has already helped the police to apprehend a potentially violent offender.

Building on the achievements of the company’s ongoing Learning and Development programme, new training initiatives continue to be introduced at both a local and national level. The success of the new ‘NSL nightclass’ training model, for example, is now being developed to focus on IT and staff development. It is hoped this will also provide additional support in CV writing and interview skills for school leavers and reskilling within an ageing population. North of the border, NSL’s operation in Dingwall has also recently secured significant funding across Scottish Government Agencies and local training providers to deliver a range of accredited SVQ

courses in subjects such as Business Administration, Customer Service, Management, IT and Telecommunications.

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For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk

Notes to Editors:

NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.