NSL’s bailiffs and debt recovery team have won a new extension to their contract with Transport for London (TfL). The three-year extension, secured by NSL’s specialist debt recovery agency ‘Task’, will see it continue to chase fines owed to the capital’s transport authority using its 30 bailiffs, dedicated back office and shared service centre.
Using technologies such as Automatic Number Plate Recognition, customer and client portals and bespoke iPad apps, the team carry out over 200 enforcement actions daily. Data security and quality is paramount and the service is individually accredited and mystery shopped regularly by NSL. All staff carry secure footage video badges and real-time tracking for quality monitoring and reviews.
The contract for enforcing unpaid debt across Greater London will now run to October 2019, beyond its original end date of October 2016.
“I am very pleased that we will be continuing to help TfL with some of their more challenging work in the capital,” said David Freeman, Task Operations Director. “I must pay credit to the dedicated and amazing staff we have at Task and would like to thank them for their hard work over the years, without them this significant new contract extension would simply not have been possible.”
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.