Day one of revised shift pattern on NSL Care in Kent gets off to a good start

The first day of colleagues’ working revised shift patterns at NSL Care Services, which provides patients throughout Kent with non-emergency patient transport, has got off to a positive start.

The revised shifts allow NSL Care Services to deliver a broader operation time of fourteen hours, compared with ten hours under the inherited shift patterns. These changes to shift patterns were originally communicated in our measures document prior to the implementation of the service. As legally required under TUPE Regulations, we also consulted with colleagues and the trade unions after the transfer, prior to implementing the new shift patterns.

The new shifts will ensure that the service meets the needs of both patients and colleagues. It also allows NSL to deliver a joined-up service for the whole of Kent. NSL Care Services Kent met with unions last week in order to discuss the consultation and the revised shifts. Alastair Cooper, Health Sector Director of NSL Care Services, said: “Colleagues have known for some time that revising working patterns was inevitable, given that NSL was contracted to provide a patient transport service that met an extended service. We held formal consultations across our bases, and provided an extra week for those colleagues who needed extra support in making the transition to their revised working patterns.

NSL acknowledges that NSL Care Service Kent colleagues have had to undergo difficulties as a result of the operations not meeting the demands of the contract, and that morale could be improved. This is a key aim for NSL, and further emphasises the importance of revising the working patterns, the main rationale being to address operational difficulties that are impacting upon both patients and colleagues. NSL’s colleagues are viewed as the organisation’s greatest asset – NSL is a people business – demonstrated by its coveted Investor in People GOLD accreditation, as well as its first-class employee retention rate. And we are sure that, once the revised shift patterns are implemented, patient and colleague satisfaction will be significantly improved all
round, and that we can work in effective partnership and a spirit of co-operation with all.

For further information, please contact Luke Allen, Director of Communications, 07468 701361, or


Notes to Editors:

NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.