CQC gives Shrewsbury NSL Care Services the thumbs-up

The Care Quality Commission (CQC) has confirmed the high quality of care provided by Shrewsbury’s NSL Care Services, and acknowledged the non-emergency patient transport provider’s proficiency in every area that it assesses.

The CQC, which is responsible for ensuring national standards are met in hospitals, care homes and care services, paid the NSL fleet and staff an unexpected visit in January 2013. The inspection covered areas including the levels of respect and care demonstrated by staff; the safeguarding of service users from abuse; and procedures and levels of cleanliness and safety.

The CQC also assessed the extent to which NSL’s staff are supported, trained and supervised, with a positive verdict. NSL is an Investor in People Gold, a level of accreditation achieved by only a fraction of UK employers.

NSL service users were interviewed as part of the inspection, and their comments are testament to the quality of NSL’s colleagues and service, which included:

“The staff are as good as gold.” “I feel very safe with them.”” “It’s a really good service. It couldn’t be better for me.” “I get an excellent service.”

Alastair Cooper, Managing Director of NSL Care Service, said: “We are thrilled to have been approved by the CQC across the board in Shrewsbury. NSL is committed to providing the public with the highest quality services, and a thumbs up from the CQC assures our service users that we are providing the top standards of care.”

NSL has also recently been given a clean bill of health by the CQC for care services in Lincoln and Hereford. Ends

For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk


Notes to Editors:

NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.