The Government’s health watchdog, the Care Quality Commission (CQC), has given Northampton’s non-emergency patient transport provider, NSL Care Services, a clean bill of health.
The CQC studied NSL’s personal care and treatment records; talked with service users, staff and commissioners; inspected patient transport; and toured the premises. They found that NSL is providing a high quality service across all of the CQC assessment criteria, including patient welfare, health and safety, hygiene, staff training, and record compliance.
The CQC is responsible for ensuring adherence to national standards throughout the care industry, and its inspectors gave not a single call to action in their report.
NSL is one of the few UK organisations to hold the highly prized Investor in People Gold award.
Alastair Cooper, Managing Director of NSL Care Services, said: “We’re thrilled to have our high standards formally acknowledged in yet another region. We are committed to providing our patients in Northampton with the best quality care, and this latest CQC report assures the public that we are putting them at the centre of our services.”
NSL Care Services in Stafford, Lincoln, Shrewsbury, Wolverhampton and Hereford have this year also received similarly glowing reports from the CQC.
For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk
Notes to Editors:
NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.