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Civil enforcement officer interim service

Are you looking to increase your enforcement/headcount to support your service for a period of time? NSL can provide you with an interim officer service of Civil Enforcement Officers (CEO’s) ambassadors and marshals.

The service will allow the council to flex their headcount up at very short notice without the risks and commitment of a long-term contract. This means coverage of large events, long term absences and peak periods such as Christmas are easily achievable with NSL’s support

As the UK’s number one parking enforcement outsourcing provider in the UK and an Investors in People platinum accredited organisation, NSL is uniquely positioned with all the systems and support services in place to quickly recruit the right people.

NSL is uniquely positioned with all the systems and support services in place to quickly recruit the right people.

What we do:

NSL has a dedicated Management team in place to oversee this service and act as a key point of contact for the Council to ensure they are receiving the level of service they require from our officers.

Our manager will oversee the entire recruitment and staff management process which includes:

  • Advertisement of the role on recruitment platforms such as Indeed
  • Right to Works and DBS checks
  • Competency based test and interview process
  • City and Guilds accredited induction training
  • Maybo conflict management training
  • Payroll and Pension scheme management

 

We will ideally recruit officers from within your local area for a minimum three-month period and aim to have the officers deployed within a month.

Other roles which we can supply and have a proven track record of providing to Local Authorities is:

  • High Street Ambassadors
  • Covid Marshals
  • Licensing Officers
  • Lateral Flow test site management
  • Full time notice processing staff or resilience support
  • Cash Collection- SIA Licensed
  • Pay and Display Machine Maintenance engineers
  • Clean Air Marshals/Anti Idling Ambassadors

Our work with Coventry City Council:

Over the past 10 years, NSL have supported Coventry City Council’s in-house parking enforcement team on multiple occasions and often at very short notice. At our highest point we supplied 11 CEOs to supplement CCC’s in-house team and help with enforcement levels through busy peak periods and events.

We have also provided officers to support:

  • CCTV clip reviews – Bus lane PCN reviewing service
  • Evening enforcement – Team of 6 officers provided to cover hours of enforcement which fell outside of the council staff’s contractual hours of employment.

“Coventry City Council’s Parking Enforcement operation is delivered by in-house Civil Enforcement officers but from time to time, there is a need to bolster our existing staff for short periods, due to fluctuating needs in the service. NSL have assisted us off and on, over several years by providing us with fully trained, experienced and professional CEO’s from their pool of staff resources to work alongside Council employees. We have always found NSL to be flexible, accommodating and keen to support us, even in the most challenging of situations, and we have forged a partnership with them that has proven to be invaluable.”
– Paul Bowman, Parking Services Manager, Coventry City Council

To discuss this service offering further and obtain a no obligation quotation please contact:

Richard O’Malley

Contact us

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

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For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

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If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

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