Reputation Management - Debt Recovery - Business Processing - NSL

Reputation Management

TASK know how important it is to have your money collected in a precise, effective and efficient manner, combining the highest professional standards you need to recover debt whilst protecting your reputation.

Our collection rates show that TASK produces excellent yet ethical results, far exceeding industry benchmarks.

Our philosophy is that by working professionally, proactively and respectfully to a Customer Charter you can not only increase your current collection rates but also ensure that the impact with debtors, and more so with vulnerable people, is handled in an ethical and satisfactory way. 

We are exceptionally proud of our ISO9001 and Investors in People Champion Status (being one of only a handful of companies in the UK to hold this award) that, through external audit, clearly demonstrates that our quality processes and procedures set the standard in the debt recovery industry. These processes ensure that our industry leading approach protects your reputation and delivers a very low complaints ratio.

Task's Debt Recovery Charter mirrors the NSL Customer Charter but importantly adds in the following details:-

• Our Debt Recovery Officers will always identify themselves and carry relevant industry certification, which will be produced if requested
• A copy of any relevant paperwork or warrant will always be shown.
• We are transparent with our fee structure and will only charge fees appropriate under the legal system. We will always issue a receipt
• We will always be mindful of those that fall within vulnerable categories

Importantly we also add responsibility onto the customer

• Our debt recovery staff will not tolerate any threats or intimidation
• To resolve any dispute we expect full supporting evidence to be provided
• A response is needed for all correspondence received from TASK

The inclusion of customers' responsibilities ensures transparency in resolving outstanding debts, with both parties understanding their role in concluding the matter satisfactorily. As an ethical debt recovery agency our Charter ultimately supports best practice in the industry.