We migrated 2.2 million PCN records to a new processing ssytem in just 3 days
Processing Penalty Charge Notices (PCNs) makes massive demands of human resources as well as back-office technology. NSL provides a host of services related to PCNs, with transactions and correspondence running into the millions each year. In fact, we are the largest back-office systems provider to the parking industry.
PCN processing can get very complex. Firstly there's the wide variety of communication from consumers, which all has to be responded to appropriately. There are also the complex and tightly regulated legal steps that must be taken if fines remain unpaid.
Authorities need incredibly sophisticated processing software to keep on top of the open cases, which grow in number every day. We deploy industry leading notice processing systems that underpin the total management of PCN's and we tailor them to your exact requirements - even taking care of the issues that need to be addressed and actioned when migrating from your legacy system.
We can manage the full lifecycle of PCNs for you: handling all written correspondence and incoming phone calls, representations, appeals (following very strict codes and timetables), debt registration and bailiff collection. And we offer many of these services with agreed performance indicators.
To find out how our Penalty Charge Outsourcing or Business Processing could benefit your organisation, contact us.
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