Buckinghamshire County Council confirms NSL contract extension


Decision will enable authority to build on success of “exceptional” service

Buckinghamshire County Council has extended its civil enforcement contract with NSL for a further five years. The move follows the success and effectiveness of on-street parking enforcement, management of the county’s Pay and Display facilities and the efficient processing of around 35,000 Penalty Charge Notices a year, since NSL’s initial appointment in September 2011.

“We’re absolutely delighted to confirm another contract renewal and extension,” says NSL’s Chief Executive, Adam Palser. “Such success speaks volumes for the quality of and cost-effectiveness of the services we are providing for our clients – adding to the substantial organic growth for the company over the past 12 months. With a number of additional new contracts also already confirmed in 2016, we are continuing to demonstrate market-leading customer value and a true commitment to partnership across our public service business.”

The contract extension with Buckinghamshire County Council will enable the authority to continue with an operational service where customer feedback to members and council officers has been positive and which external auditors described as ‘exceptional’ in 2015. The extension allows for an initial term of five years with a contract value of £7.5 million and potential full contract term of 10 years valued at £15million.

“An effective but fair programme of civil parking enforcement is essential for keeping our roads moving and safe, and to enable our busy town centres to thrive” says Cllr Paul Irwin, Buckinghamshire County Council’s Deputy Cabinet Member for Transport and Chair of the Parking Governance Board. “NSL has provided us with a reliable and responsive service that has not only met all of our original objectives, but has also delivered excellent outcomes for our residents and introduced new service capabilities. We’re very pleased to be continuing with such a progressive and effective partnership.” 

“We have achieved all of the Key Performance targets for this contract from the outset,” adds NSL’s Client Account Manager, Richard O’Malley. “Since 2011, we’ve also introduced a range of additional services including increased staff deployment, improved debt recovery and new ‘line and sign’ replacement works. We’re now further increasing on-street staffing levels as we look to build on the success of the first five years. Securing such a significant extension to our original contract is a real credit to our hard working team of frontline enforcement officers and back office processing staff.”

Confirmation of the new contract with Buckinghamshire County Council follows recent confirmation of NSL’s new £65million contract with the Royal Borough of Kensington and Chelsea and a £14.5million contract extension with The London Borough of Wandsworth.

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For further information, please contact Luke Allen, Director of Communications, 07468 701361, or Luke.Allen@nsl.co.uk

Notes to Editors:

NSL is a leading UK company specialising in the delivery and management of frontline services in complex public sector and regulated environments. Our core services include business process management; enforcement; passenger and social transport; street management and technical design services. We currently have over 70 contracts with local, regional and central government, as well as with the airport and the private sector, and have delivered contracts for high-profile government agencies, such as The Royal Parks, DVLA, Transport for London and Transport Northern Ireland.