James Wilde - Chairman
James Wilde joined the Board in March 2011. He is currently a non-executive Director of Restore Plc. He has previously been non-executive Chairman of several support services and manufacturing businesses, including Deb Group, Zenith Vehicle Contract Group, ATPI, and Allied Glass. He also served on the Board of the Navy Army and Air Force Institutes (NAAFI) for six years. James spent much of his executive career at Securiguard Group Plc, and Rentokil Initial Plc, where he was Chief Executive.
Mark Underwood - Chief Executive Officer
Mark was appointed as our Chief Executive in June 2008. He works with the executive team, investors and colleagues to provide strategic direction to the group.
Prior to joining NSL Mark was the President of International Services at the Geo Group, an outsourced service provider working with prison, detention and numerous government agencies within the UK, South Africa & Australia. Mark has extensive experience in the management of complex organisations and in the provision of outsourced services to government agencies with a particular focus on the United Kingdom. Mark was also Managing Director of Reliance Secure Task Management responsible for the provision of outsourced and BPO managed services to major government agencies, including, the Home Office, National Offender Management Service, United Kingdom Border Agency, Criminal Justice, Police Service and the NHS. Prior to this Mark was responsible for complex international BPO businesses with operations across Europe and Asia as Managing Director for the Astron Group and as Director of Outsourcing-Managed Services for Digital Equipment Corporation-Compaq Computer Ltd.
Hayden Robinson - Chief Financial Officer
Hayden was appointed as CFO in September 2011 and leads the Finance, IT, Legal, Payroll, Pensions and Property Teams. A qualified accountant his 20 years in finance includes roles with Deloitte LLP and The Boots Company Ltd. Hayden joined NSL from NAAFI, a provider of catering, cleaning and retail services to the MOD, where he was the CFO and a key member of the team that transformed the organisations customer focus and cash generation capabilities.
Nigel Coltman - Executive Director Central Government and Airport Services
Nigel joined NSL in 2005 and is responsible for coordinating the provision of services to central and regional government and airports. This includes the strategic direction and overall performance of our Northern Ireland, Transport for London Taxi Licensing and Inspection, Government Business Processing, Debt Recovery, Airports, DVLA and Validation Solutions operations.
Nigel has experience working with government bodies since 2005 holding a number of senior management positions within the sector. Prior to this Nigel worked for Central Parking System and Whitbread where he gained valuable insight in management and customer care.
Mark Hoskin - Executive Director Local Government Services
Mark rejoined NSL in 2012, having also worked for NSL between 2003 and 2008. Mark is responsible for over 60 local government contracts across the UK and over 4,000 colleagues. Prior to this Mark was Chief Operating Officer for our local government team, Regional Manager and Operational Manager. Mark also worked for Mouchel, Central Parking System and Rochford District Council.
Mark Raisbeck - Executive Director Group Business Development
Mark joined NSL as Managing Director of our technical design consultancy, Project Centre, in 2007. In 2012 Mark took responsibility for group wide strategic and business development. Mark works with the sector directors and their clients to understand how our services and expertise can be best used to meet their needs.
Mark has also worked at Mouchel, Operating Group Director, and in local government at the Royal Borough of Kensington and Chelsea and Wandsworth Borough Council.
Graham Williams - Executive Director Commercial
Graham Joined NSL in 1999 and is responsible for drawing together the ideas and expertise across NSL to provide services tailored to our clients’ needs.
Graham’s experience is considerable and includes various frontline roles, where he gained the in-depth understanding needed to create commercially attractive and operational viable service offerings.
Meirion Gravell - Executive Director Human Resources
Meirion joined NSL in August 2011 and is responsible for organisational effectiveness, leadership development and colleague engagement and well-being across the group.
He is a pragmatic business partner with strengths in organisational development and change management. Meirion has 20 years HR leadership experience in roles with Santander and AstraZeneca as well as in outsourcing, education, retail and energy sectors.
Teresa Farndon - Executive Director IT and Risk
Teresa is an IT professional with over 15 years practical IT experience. Teresa is responsible for managing risk across the organisation and the IT infrastructure that supports our day-to-day operations.
Teresa has worked for leading organisations including NSL, Laurel Pub Company and Whitbread PLC and is an expert in IT service delivery and supplier management and in delivering mission critical IT services to a broad range of clients.
Sunil Shah - Legal Counsel & Company Secretary
Sunil joined NSL in October 2009 and is responsible for all aspects of our legal, insurance, pension and secretarial functions. He has six years post qualified experience in the corporate department of a major city law firm and two years experience as general counsel of a private equity firm including experience of public procurement work. Sunil is an expert in all legal aspects of EU public procurement procedures and admitted to practice as a solicitor in the Supreme Court of England and Wales.