Our strategic vision is to be the leading UK service provider, delivering outstanding customer experiences, in the regulated environments of health, central and local government.
Our strategic goals include how we will sustainably grow our core UK business, develop and share new ideas, support and grow our people and keep customers at the heart of what we do. Read more about our Vision and Strategy here.
Working in communities across the UK we value the communities we work in and support local initiatives. To find out more about our community work click here.
We can trace our origins back to 1931 when we were part of the National Car Parks (NCP) company, set up to provide temporary parking for sporting events. Although we still support events, helping make London 2012 a success, we have grown into a much more diverse business.
In 2000 NCP acquired Project Centre Consultancy helping refocus the business, positioning us as a service provider. This same year we won our first on-street parking contract in Lewisham (a relationship we have maintained over the years and subsequent contracts). By 2004 we had created the Challenger bus and coach business (selling the business in 2009) and by 2006 we added Debt Recovery to our growing list of expertise. NCP demerged into two companies in 2007 with the newly created business officially becoming NSL in 2009.
Buying Patient First in 2010 marked our entrance into the health sector adding non-emergency patient transport to our capabilities. Our award winning Learning and Development Team helped us achieve Investors in People Gold in 2011 and all throughout 2012 we expanded rapidly winning new contracts in local and central government, health and airports. The latest expertise we have developed is Validation Solutions offering identity authentication services.
We now operate in local and central government, health, airports and the private sector offering business process management, enforcement, patient care, passenger transport, street and estate management and technical design consultancy.
We work in regulated environments used by the public. Compliance with the law, regulations and industry best practice is a vital part of what we do. To ensure we maintain the highest quality of service we have a framework of policies and procedures that cover all aspects of our operations. Our learning and development team provide each colleague with the training they need. Each aspect of our framework and training is enforced by our Professional Standards Unit.
The cornerstones of our framework are quality, risk management, information security and environmental awareness. We are accredited to ISO9001 (quality) and ISO 14000 (environment).
We work hard to ensure compliance at all times but have detailed processes for disclosure in the public interest (whistle blowing) allowing colleagues to openly raise issues.
Read more about compliance